Like many people, I suspect, I’ve been waiting eagerly for Netflix, and specifically for the client for Samsung’s SmartTV system. This morning, I was in luck – going into the SmartTV section, I was prompted for an update, which added Netflix in the ‘Recommended’ section of the App list.
That’s not all you need to do, however. After updating the SmartTV software, launching Netflix prompted me to update the TV’s firmware, and told me what buttons to press. You can go directly there, which many users might be tempted to do, while the instructions are on screen.
Unfortuantely, you can’t do that – if SmartTV is running, then you can’t update the firmware, so you need to back right out of it to the live TV signal, before you can update the firmware. That took my set from version 001018 to 001021. It takes a few minutes, and after that, you can go back in and start the Netflix app.
You’ll be asked if you’ve signed up, and if you say no, you then have to fire up a browser on your PC or Mac, and register for the trial that way; once that’s been done, you can sign in on the TV with your email address and password.
It’s worth noting that, though the default way of signing up is via your Facebook account, there’s a link just below to register with an email address instead, so you don’t end up annoying your friends by constantly advertising Netflix to them. The default option selected when you finally get into Netflix proper on the TV is once again to link to your Facebook id, so they’re clearly pretty keen for you to do it.
I’m writing a more in depth piece for Register Hardware, which I’ll link to when it’s live.
Evening Nigel,
What TV are you using? I’ve just updated my brothers UE55D8000 but I can’t find Netflix anywhere – it appears when I search from the Smart Hub under the category of ‘Samsung Apps’ but when I select it the App Store loads to the main page.
Dave
I’m using a D8000 too. It automatically updated the smart hub, and NetFlix appeared in the recommended section next to love film and iplayer
i have also done a update on my samsung UE40D6100SKXXU tv
no Netflix
It looks like some of the other ranges may be a little slower getting the update. Do check you have the latest firmware too.
thanks for your anwer were do i go for firmware
Press Menu on the remote then select Support, followed by Software Upgrade and then By Online.
thanks nigel i have done that
still no netflix why
It would help if you said exactly which model of TV you’re using, and which firmware version.
dear nigel
i have just read that netflix is only on d700 and 800 at the moment
thankyou
hi nigel i have a samsung UE40C7000
but cant see the netflix apps can you help
Do you have the most up to date firmware – check for an update as described in the article
yes i have done an update firmware as in the article
still no apps
Still no update on a Samsung UE40D6750. Latest firmware is installed, v.1018.0 released on 12 Jan.
Hi Daniele
i have v.1018.0 installed
still no netflix??
this is what samsung told me
Dear Carl
Thank you for contacting Samsung.
Netflix has only currently been released on the D7000 and the D8000.
Therefore you will not be able to receive netflix at the moment. We hope
that Netflix will be available for your tv in the near future.
If you require any further assistance, please contact Samsung again and
we will be more than happy to help.
Kind regards,
Michael
Online Support Team
SAMSUNG Customer Support Centre
Hi Michael,
I really hope Samsung are going to release an app for the 6000 series TV’s. Having only recently bought the TV it would be very disappointing to find out that Netflix won’t be supported.
Thanks in advance.
update
this is what samsung are now saying
Dear Carl,
Thank you for contacting Samsung.
At present the Netflix app is only available for the D7000 and D8000
TVs-this is not set to change.
If you require any further assistance, please contact Samsung again and
we will be more than happy to help.
Kind regards,
Anthony
ps
i have complianed to samsung saying that i have spent
£700 on my tv and it will be unfair if people with the 6000 series
were left out , and most of the apps that are on the tv are
rubbish
Unforunately, that’s often the way with these technologies; my Panasonic V10 is one of the first generation VieraCast sets, so can’t get much of the new stuff, including any of the paid content like Acetrax. And, of course, they’re never going to give a guarantee of future compatiblity.
You don’t get that with computers, for example, and that’s effectively what these smart TVs are. Unfortunately, they aren’t sold as computers, but as TVs, and aren’t upgradable like computers. So people buy them – quite justifiably so – in the same way they buy TVs, expecting many years’ use.
I’m not defending companies that do this – Samsung and Panasonic aren’t alone – by any means. But I do think that you will have little, if any, joy by complaining to them, sadly.
thanks, you make a good point.but i cannot understand first getting told that Netflix app will be on the 6000 series in the very near future.,then getting told my be not could you get in touch and get an anwer for us 6000 tv owners ,
thanks carl
It’s worth pointing out that even Samsmug have stated that it will be rolled out across their range, although they mentioned the 2012 range which hasn’t really been announced yet.
The OS for the 8000 and 7000 series is exactly the same as the 6000 .
Accordingly to some feedback on avforums , it’s down to Netflix as to what get’s rolled out and where.
But what’s the point for Samsung and Netflix, the more series it’s rolled out across the more people will subsribe.
If they don’t then I’m buying an Apple TV 3 for £100. Which has Netflix.
Samsung are just going to get a reputation as a company that doesn’t really support it’s own platforms. At the moment if you want some great Korean Apps – Samsung TV is the place to be !!!!!
I have been having the same issues and have the series 6. I changed my country setting in smart hub to USA and it removed all uk pass for USA and guess what Netflix installed. Reverted back to uk and it was gone again!!!! How messed up is that?
I use to have a Samsung i8910 and Samsung never supported it,at the time was the first hd recording phone. I learnt then that Samsung support was a let down. But this could be a Netflix issue due to country settings
Called Netflix 0800 number very helpful lady, she looked up the model I have and said its down to Samsung not updating the region settings for the application as I explained the app installed and worked when I set my tv to USA but once changed back to UK it uninstalled it!, she said she would email the engineering team worth emailing Samsung anyone having the same issue
I have a Samsung UE46D5520 which I paid £800 for. I can’t get Netflix on it.
Cancelling Netflix.
This ‘Smart TV’ is a bit of a con really… the apps are rubbish and I don’t think I’ve really needed any of the features other than streaming content from a NAS… which I now rarely do owing to having a Mac Mini connected to it full time…
Samsung just don’t seem to get it.
Does anyone know how can I get the netflix link on my UK Samsung smart tv? All the adverts have the icon but it just doesn’t seem to be accessible!
Which model is the set?
I have a UE40C6540SK – I have downloaded the latest firmware but the TVwill not upgrade and is clearly a few versions old in the firmware department. Says there is no update available via the network connection either.
Does the TV need to be unplugged from everything but the power source and network to get this to work?
Firmware sourced – http://www.samsung.com/uk/support/model/UE40C6540SKXXU-downloads?isManualDownload=true
Pretty sure my version is 3010
Any help id appreciate.
My next smartTV will not be Samsung, neither will mine or my wife’s next smartphone be Samsung.
I still like the white frames after 10 years of black bezels but Samsung really screwed up the smartTV on 6000 series.
I feel like a fool and dont look for Samsung products any more.
I give just one chance with rooting the bloody telly with samyGo.tv way, but my expentations arent too high.
FYI Samsung: You can usually fool byers just once.
I have ue40d7000lyxxu
It tells me to go to menu, support, software update, by online to update my Netflix. However when I do ths, there are NO updates :(. I am getting very frustrated as all I want to do is watch a Netflix film on my TV !!
Yup same issue bought a UE46D100 smart TV apps include all sorts of rubbish except netflix. Supposed yo be the all singing and dancing TV – yet it can’t do the biz.
First sign of any issues out it goes and will be replaced by something that does what it says on the tin – Smart TV not even semi smart!
Great article Nigel. For those who live outside US like me, you can access Netflix and similar media stations on your Samsung Smart TV by using UnoTelly or similar tools.
Hi, i have a Samsung Smart Tv. The model number is UE46D5520RKXXU. Numerous websites have told me to update the television. However, it says there is nothing available. I can’t find netflix on the samsung apps. Please tell me what i need to do in order for it to work.
Thank you.
I have tried updating online and no updates are available.
I have downloaded latest firmware from the samsung site and tried installing it via USB
I have tried resetting the tv
I have tried loading a different country
I have wiped everything and started again.
Still no netflix, its driving me insane.
What on earth do I have to do to be able to access netflix via my TV.
I have a Samsung UE46D8000
Software version (at the moment) T-GAP8EUC-1018.1, BT-G
Netflix always shows up in the apps but keeps asking me to upgrade and when I try it says there are no upgrades.
Grrrrr
Any help, before I throw it out the window.
Hi,
I have a Samsung UE46D6530WK and tried to install Netflix app with no joy so checked out this forum and installed the latest firmware and followed the instructions to the letter but still no Netflix app anywhere ? I also have a LG 46 Smart TV in the living room which I purchased last year and have no problems with it regarding apps, so my next tv to replace the Samsung in the bedroom will be an LG.