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» posted on Thursday, January 12th, 2012 at 10:16 by Nigel

 

Netflix arrives on UK Samsung SmartTV

Like many people, I suspect, I’ve been waiting eagerly for Netflix, and specifically for the client for Samsung’s SmartTV system. This morning, I was in luck – going into the SmartTV section, I was prompted for an update, which added Netflix in the ‘Recommended’ section of the App list.

Netflix on the Samsung SmartTV hub

Netflix on the Samsung SmartTV hub

That’s not all you need to do, however. After updating the SmartTV software, launching Netflix prompted me to update the TV’s firmware, and told me what buttons to press. You can go directly there, which many users might be tempted to do, while the instructions are on screen.

Unfortuantely, you can’t do that – if SmartTV is running, then you can’t update the firmware, so you need to back right out of it to the live TV signal, before you can update the firmware. That took my set from version 001018 to 001021. It takes a few minutes, and after that, you can go back in and start the Netflix app.

You’ll be asked if you’ve signed up, and if you say no, you then have to fire up a browser on your PC or Mac, and register for the trial that way; once that’s been done, you can sign in on the TV with your email address and password.

Sign up on your PC or Mac to activate Netflix

Sign up on your PC or Mac to activate Netflix

Sign in with an email address and password

Sign in with an email address and password

It’s worth noting that, though the default way of signing up is via your Facebook account, there’s a link just below to register with an email address instead, so you don’t end up annoying your friends by constantly advertising Netflix to them. The default option selected when you finally get into Netflix proper on the TV is once again to link to your Facebook id, so they’re clearly pretty keen for you to do it.

Netflix seems keen for you to link to your Facebook account

Netflix seems keen for you to link to your Facebook account

I’m writing a more in depth piece for Register Hardware, which I’ll link to when it’s live.

 

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31 Responses to “Netflix arrives on UK Samsung SmartTV”

  1. David Sewell said:

    Jan 16, 12 at 23:26

    Evening Nigel,

    What TV are you using? I’ve just updated my brothers UE55D8000 but I can’t find Netflix anywhere – it appears when I search from the Smart Hub under the category of ‘Samsung Apps’ but when I select it the App Store loads to the main page.

    Dave

  2. Nigel said:

    Jan 17, 12 at 18:29

    I’m using a D8000 too. It automatically updated the smart hub, and NetFlix appeared in the recommended section next to love film and iplayer

  3. carl said:

    Jan 17, 12 at 21:18

    i have also done a update on my samsung UE40D6100SKXXU tv
    no Netflix

  4. Nigel said:

    Jan 18, 12 at 17:04

    It looks like some of the other ranges may be a little slower getting the update. Do check you have the latest firmware too.

  5. carl said:

    Jan 18, 12 at 21:49

    thanks for your anwer were do i go for firmware

  6. Nigel said:

    Jan 18, 12 at 22:01

    Press Menu on the remote then select Support, followed by Software Upgrade and then By Online.

  7. carl said:

    Jan 19, 12 at 00:14

    thanks nigel i have done that

  8. carl said:

    Feb 04, 12 at 18:12

    still no netflix why

  9. Nigel said:

    Feb 04, 12 at 20:04

    It would help if you said exactly which model of TV you’re using, and which firmware version.

  10. carl said:

    Feb 05, 12 at 18:53

    dear nigel
    i have just read that netflix is only on d700 and 800 at the moment
    thankyou

  11. phil said:

    Feb 06, 12 at 14:17

    hi nigel i have a samsung UE40C7000
    but cant see the netflix apps can you help

  12. Nigel said:

    Feb 06, 12 at 14:18

    Do you have the most up to date firmware – check for an update as described in the article

  13. phil said:

    Feb 06, 12 at 16:32

    yes i have done an update firmware as in the article

  14. phil said:

    Feb 06, 12 at 16:39

    still no apps

  15. Daniele said:

    Feb 08, 12 at 13:45

    Still no update on a Samsung UE40D6750. Latest firmware is installed, v.1018.0 released on 12 Jan.

  16. phil said:

    Feb 09, 12 at 14:01

    Hi Daniele
    i have v.1018.0 installed
    still no netflix??

  17. carl said:

    Feb 10, 12 at 19:52

    this is what samsung told me
    Dear Carl
    Thank you for contacting Samsung.
    Netflix has only currently been released on the D7000 and the D8000.
    Therefore you will not be able to receive netflix at the moment. We hope
    that Netflix will be available for your tv in the near future.
    If you require any further assistance, please contact Samsung again and
    we will be more than happy to help.
    Kind regards,
    Michael
    Online Support Team
    SAMSUNG Customer Support Centre

  18. John said:

    Feb 25, 12 at 20:23

    Hi Michael,

    I really hope Samsung are going to release an app for the 6000 series TV’s. Having only recently bought the TV it would be very disappointing to find out that Netflix won’t be supported.

    Thanks in advance.

  19. carl said:

    Feb 28, 12 at 18:37

    update
    this is what samsung are now saying

    Dear Carl,
    Thank you for contacting Samsung.
    At present the Netflix app is only available for the D7000 and D8000
    TVs-this is not set to change.
    If you require any further assistance, please contact Samsung again and
    we will be more than happy to help.
    Kind regards,
    Anthony

  20. carl said:

    Feb 28, 12 at 18:45

    ps
    i have complianed to samsung saying that i have spent
    £700 on my tv and it will be unfair if people with the 6000 series
    were left out , and most of the apps that are on the tv are
    rubbish

  21. Nigel said:

    Feb 29, 12 at 15:41

    Unforunately, that’s often the way with these technologies; my Panasonic V10 is one of the first generation VieraCast sets, so can’t get much of the new stuff, including any of the paid content like Acetrax. And, of course, they’re never going to give a guarantee of future compatiblity.

    You don’t get that with computers, for example, and that’s effectively what these smart TVs are. Unfortunately, they aren’t sold as computers, but as TVs, and aren’t upgradable like computers. So people buy them – quite justifiably so – in the same way they buy TVs, expecting many years’ use.

    I’m not defending companies that do this – Samsung and Panasonic aren’t alone – by any means. But I do think that you will have little, if any, joy by complaining to them, sadly.

  22. carl said:

    Mar 01, 12 at 22:41

    thanks, you make a good point.but i cannot understand first getting told that Netflix app will be on the 6000 series in the very near future.,then getting told my be not could you get in touch and get an anwer for us 6000 tv owners ,
    thanks carl

  23. Hansel said:

    Mar 06, 12 at 17:28

    It’s worth pointing out that even Samsmug have stated that it will be rolled out across their range, although they mentioned the 2012 range which hasn’t really been announced yet.

    The OS for the 8000 and 7000 series is exactly the same as the 6000 .

    Accordingly to some feedback on avforums , it’s down to Netflix as to what get’s rolled out and where.

    But what’s the point for Samsung and Netflix, the more series it’s rolled out across the more people will subsribe.

    If they don’t then I’m buying an Apple TV 3 for £100. Which has Netflix.

    Samsung are just going to get a reputation as a company that doesn’t really support it’s own platforms. At the moment if you want some great Korean Apps – Samsung TV is the place to be !!!!!

  24. Neil said:

    Apr 14, 12 at 22:36

    I have been having the same issues and have the series 6. I changed my country setting in smart hub to USA and it removed all uk pass for USA and guess what Netflix installed. Reverted back to uk and it was gone again!!!! How messed up is that?

  25. Neil said:

    Apr 14, 12 at 22:37

    I use to have a Samsung i8910 and Samsung never supported it,at the time was the first hd recording phone. I learnt then that Samsung support was a let down. But this could be a Netflix issue due to country settings

  26. Neil said:

    Apr 14, 12 at 22:47

    Called Netflix 0800 number very helpful lady, she looked up the model I have and said its down to Samsung not updating the region settings for the application as I explained the app installed and worked when I set my tv to USA but once changed back to UK it uninstalled it!, she said she would email the engineering team worth emailing Samsung anyone having the same issue

  27. Colin said:

    Aug 21, 12 at 18:31

    I have a Samsung UE46D5520 which I paid £800 for. I can’t get Netflix on it.

    Cancelling Netflix.

    This ‘Smart TV’ is a bit of a con really… the apps are rubbish and I don’t think I’ve really needed any of the features other than streaming content from a NAS… which I now rarely do owing to having a Mac Mini connected to it full time…

    Samsung just don’t seem to get it.

  28. Richard said:

    Sep 09, 12 at 16:11

    Does anyone know how can I get the netflix link on my UK Samsung smart tv? All the adverts have the icon but it just doesn’t seem to be accessible!

  29. Nigel said:

    Sep 10, 12 at 09:39

    Which model is the set?

  30. Andrew said:

    Sep 21, 12 at 11:04

    I have a UE40C6540SK – I have downloaded the latest firmware but the TVwill not upgrade and is clearly a few versions old in the firmware department. Says there is no update available via the network connection either.

    Does the TV need to be unplugged from everything but the power source and network to get this to work?

    Firmware sourced – http://www.samsung.com/uk/support/model/UE40C6540SKXXU-downloads?isManualDownload=true

    Pretty sure my version is 3010

    Any help id appreciate.

  31. petrus said:

    Oct 21, 12 at 10:43

    My next smartTV will not be Samsung, neither will mine or my wife’s next smartphone be Samsung.

    I still like the white frames after 10 years of black bezels but Samsung really screwed up the smartTV on 6000 series.

    I feel like a fool and dont look for Samsung products any more.

    I give just one chance with rooting the bloody telly with samyGo.tv way, but my expentations arent too high.

    FYI Samsung: You can usually fool byers just once.

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